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    221 - Principles of working in operational delivery (PSDO)
    228 - Principles of equality and diversity in operational delivery (PSDO)
    237 - Principles of protecting data security in own area of responsibility
    303 - Principles of equality and diversity in operational delivery (PSDO)
    B1 Changing and Improving (PSDO)
    B3 Leading and communicating (PSDO)
    B5 Building capability for all (PSDO)
    B6 Managing a quality service (PSDO)
    B7 Delivering at pace (PSDO)
    B10, B11 Objectivity and Impartiality (PSDO)
    Honesty (PSDO)
    K1 - Legislation, policies and procedures (PSDO)
    K2 K3 Customer Service (PSDO)
    Milestone Meeting 1 PSDO
    Preparing for a PD (PSDO)
    Professionalism and Integrity (PSDO)
    Resolving customer service problems in operational delivery
    S2 Communication (PSDO)
    S3 B4 Collaborating and partnering with others (PSDO)
    S4 - Gathering and managing information (PSDO)
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